高笑然

准备食品和服务台

·         Preparing service equipment and materials

准备服务设备和材料

·         Assisting with table preparation

协助餐台的准备工作

·         Assist with the preparation of an outlet for service including

协助餐厅的服务准备工作

·         Assist with receiving and storage of goods

协助接收和存储物品

·         Clean and maintain equipment and premises

清洁并保持设备和物资的清洁

·         Maintain hygienic standards and procedures

遵守卫生规范和程序

·         Assist with the preparation of functions

协助职责的准备工作

·         Cleaning and maintaining glassware, flatware, china for service

清洁并保持玻璃器皿，餐具，瓷器的清洁以备使用

·         Preparing filling bar trolleys

·         整理酒吧推车物品

·         Checking used stock against issued stock

按发出的存货检查使用的存货

·         Replacement of stock in accordance and recording with bar procedure

按照酒吧程序更换和记录的存货

·         Ordering of restaurant items and storing items

餐厅物品的订货和存储工作

·         Billing procedures in line with hotel policy

按酒店的制度计账

·         Establishes and maintains effective employee working relationships

与员工建立并保持良好的工作关系。

·         Attends in daily briefings and other meetings as scheduled

参加每日的例会和其它计划好的会议。

·         Attends in training sessions as scheduled

 参加计划好的培训课程。

·         Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures

按照酒店的规章制度专业的处理询问，结账和付款。

·         Ensure that sufficient stocks of checks, printed materials, small denotation are available at all times in the outlet

确保餐厅随时储备足够的账单，印刷品，小的标志。

·         Ensure that all work is balanced at the end of each shift and that the total, balances with the computer’s total

确保每班结束时总账，余款和计算机的总数等所有的账目平账。

·         Ensure that the workstation is tidy and clean at all times

确保工作台随时整洁

·         Assisting with restaurant set up

协助餐厅的布置

·         Assisting with clearing of dishes and table set up

协助清洁餐厅餐具和摆设餐台

·         Assist with food and beverage service

协助食品和饮料的服务。

·         Maintain detailed knowledge of menu, including daily specials

对菜单有具体的了解，包括每日特价。

·         Ensure tables are cleared quietly and efficiently

确保迅速且高效的清理餐桌。

·         Carry food and beverage trays in a safe manner to minimize breakages

安全的举餐盘使破损将到最低。

·         Maintain current information Ｏn all general activities of the hotel

了解当前酒店所有的活动。

·         Answer the telephone within prescribed number of rings.  Efficiently and professionally handle incoming call.

在规定的电话铃响数范围内接听电话，高效专业的处理来电。

·         Articulate and repeat each order to the guest before hanging up.  Use guest name and title.

在挂电话前清楚的向客人重复点单，称呼客人的姓名和职位。

·         Give guest the approximate time of delivery.

告知客人大约的送餐时间。

·         Correctly enter all pertinent information of an order including special items, instructions, etc.

正确输入点单的有关信息，包括特殊项目，说明等。

·         Close checks to correct guest’s room account.

将帐单挂到正确的房帐上。

·         Follow established script to encourage up-selling.

按制定的说明鼓励推销。

·         Print reports and/or complete paperwork at the end of shift.

在下班前打印报告和完成书面工作。

·         Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments.

通过与其它部门日常的交流和协作来推动团队协作和服务质量，与其它相应部门协调贵宾的服务工作。

·         Complete other tasks assigned by Superior.

完成上级领导分配的其他工作任务。

南京上秦淮假日酒店位于江宁区秣周东路，地理位置优越，交通便捷。酒店紧邻地铁三号线，与绕城高速、双龙大道、机场高速多条公路网无缝衔接。距离南京禄口国际机场、南京南站仅20分钟车程。坐拥集餐饮、购物、娱乐于一体的南京砂之船奥特莱斯。酒店紧邻风景秀丽的U湖，透过全景落地窗，湖光水色亦或都市繁华尽收眼底。酒店拥有289间客房及套房，均配有49寸液晶电视、卫星频道、高速网络、飞利浦音响系统等先进设备，为宾客的商旅居停带来舒适之享。酒店同时拥有两间餐厅，分别是 百香 全日制自助餐厅，供应国际风味美食和具有本地特色自助佳肴； 天韵 中餐厅主营淮扬菜、粤菜等传统菜式。除此之外，酒店还有设施完善的健身房和室内恒温泳池，使您在忙碌的工作之余给自己一个全身心的放松体验。酒店拥有8间灵活的会议场所，均配备一流的会议视听设备。其中，1,200平米、层高9米的豪华无柱式大宴会厅可轻松容纳1,000人，是酒店最具人气的空间之一，厅内还配备48㎡的高清LED显示屏，宴会厅延伸而出388㎡的豪华长廊，总面积达2,200㎡的会议、宴会区域将全方位满足宾客的会务及婚礼需求。