江苏-南京 -江宁区 不限经验 大专学历
高笑然
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
· 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
· Registers and rooms all arrivals according to established procedures
· 按照既定工作程序为所有来客登记并安排房间。
· Maintains intimate knowledge of departmental standards and procedures
· 熟知部门标准工作程序。
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
· Maintains cashier float and ensures accurate daily report of all money received
· 保持库存现金限额并保证每日对所收现金进行准确报告。
· Cashes hotel guest’s personal and travelers checks and assists with currency exchange
· 为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。
· Keeps abreast of all modifications to accounting policies and procedures
· 随时留意会计政策和工作程序的变化。
· Responsible and attends to guest’s request of using the service of safety box at all times
· 随时负责回应客人关于使用保险箱服务的要求。
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· 熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
· 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。
· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination On the registration card can be sold an Onward booking to another InterContinental Hotels
· 熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.Room service order work in night shift.
· 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。夜班需要进行房内用膳点单工作。
· Performs the audit balances and prepares all works for audit in an orderly fashion
· 执行审计结余,并为审计工作进行各项有序的准备。
· When On night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
· 在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。
· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
· 全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。
· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
· 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
· 随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲 。
· Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
· 力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。
· Complete other tasks assigned by Superior.
完成上级领导分配的其他工作任务。
南京上秦淮假日酒店位于江宁区秣周东路,地理位置优越,交通便捷。酒店紧邻地铁三号线,与绕城高速、双龙大道、机场高速多条公路网无缝衔接。距离南京禄口国际机场、南京南站仅20分钟车程。坐拥集餐饮、购物、娱乐于一体的南京砂之船奥特莱斯。酒店紧邻风景秀丽的U湖,透过全景落地窗,湖光水色亦或都市繁华尽收眼底。酒店拥有289间客房及套房,均配有49寸液晶电视、卫星频道、高速网络、飞利浦音响系统等先进设备,为宾客的商旅居停带来舒适之享。酒店同时拥有两间餐厅,分别是 百香 全日制自助餐厅,供应国际风味美食和具有本地特色自助佳肴; 天韵 中餐厅主营淮扬菜、粤菜等传统菜式。除此之外,酒店还有设施完善的健身房和室内恒温泳池,使您在忙碌的工作之余给自己一个全身心的放松体验。酒店拥有8间灵活的会议场所,均配备一流的会议视听设备。其中,1,200平米、层高9米的豪华无柱式大宴会厅可轻松容纳1,000人,是酒店最具人气的空间之一,厅内还配备48㎡的高清LED显示屏,宴会厅延伸而出388㎡的豪华长廊,总面积达2,200㎡的会议、宴会区域将全方位满足宾客的会务及婚礼需求。
Copyright © 2009 - 2022 All Rights Reserved 版权所有 55RC人才网
地址: EMAIL:info@55rc.com